Hello! From the documentation:
"Contacts is a directory of persons that HelpDesk is aware of. There are three predefined contact roles:
SharePoint user that processes tickets.
SharePoint user that creates tickets.
User without SharePoint account who creates tickets by email."
I've always been an Agent in our HelpDesk site. Now, from the Contacts page, I've changed my role to "Member".
I still have complete control on tickets; I'd expect from now on I could only create tickets. Why do I still have all permissions?