Is it possible to auto assign tickets to agents via round robin if so how?
Hello Mick!
You need to create a separate trigger for each agent. In the trigger's condition, define the remainder of dividing the ID of a ticket item by the number of agents you have. For example, if you have 4 agents, there are 4 possible remainders: 0, 1, 2, 3. So depending on the result, assign the ticket to one or another agent:
and so on...
Excellent, thank you. This works perfect but want it to only run if email was sent to a specific support email address, how can I achieve this?
