Cannot find the root item"122". How to fix this?

Org Chart SharePoint 2013/2016 version
1

Hi,
In my Org Chart data source from SharePoint list. Item ID is ID and filter by root id “122” but it throws error “Cannot find the root item” but that ID found in the list. HOw to fix this? thanks.

2

This is a duplicate of other thread:
[url]Cannot find the root item"122". How to fix this?]