I have OrgChart set up and working for a long time. Since a week ago it stopped functioning and starting showing the error:
“Cannot find the root item ID …”
Nobody touched the configuration, I have checked the data, record with ID exists and it is visible (allowed to read) for every tenant user.
Tried re-configuring orgchart, no help. Tried copying the list to another one, set up new org chart with the new list, and it do not work. What am I missing?
For technical reasons I should stick to original list, not to the copied one.
Tried setting up and configuring the org chart for other newly created list for test purposes and it works ok.