Trying to install the trial version while I await my full license I purchased but get the following error during the wizard installation:
17:54:39: Registering HelpDesk application...
17:54:44: Call failed with status code 500 (Internal Server Error): POST https://helpdesk-installer.plumsail.com/2.1.19/New
Any help greatly appreciated.
Hello! Do you have a HelpDesk site installed? If so, please open it, then navigate to Settings > About and renew the client secret using the global admin credentials. The legacy authentication should be allowed in your tenant and the MFA should be disabled - otherwise, use an
app password. Let me know whether it worked.
Evgeniy, I have no helpdesk installed at all. This was a clean fresh install to our tenancy.
I sent you instructions to renew client secret through private message.
Renewing the client secret helped.
April 5, 2023, 1:55pm
I bought a license yesterday. I tried to do an install and I am getting this error. I have logged a ticket with your support desk and still waiting for a response.
Call failed with status code 500 (Internal Server Error): POST
Hello Gumani! The instructions were sent you yesterday at 6:25 a.m. (UTC). Did you not receive them? In a private message, I specified the e-mail address which the reply was sent to.
April 12, 2023, 11:10am
I was able to install. Thank you