Cannot load form

Forms SharePoint Online
1

Hi, my forms suddenly cannot load. I just editing the form as usual. I tried to open other forms also same cannot open. Below is the technical details:

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[SPLoaderError.loadComponentError]:
***Failed to load component "4acb6c4d-dd7a-4e34-8f51-d589e590a4d2" (FormWebPart). Original error: ***Failed to load URL 'https://forms.plumsail.com/webpart/1.0.7.1/form-web-part-bundle_af069d4c0c8795d42aa9025e3d5db770.js' for resource 'form-web-part-bundle' in component '4acb6c4d-dd7a-4e34-8f51-d589e590a4d2' (FormWebPart). The file was not found in the server.

***INNERERROR:
***Failed to load URL 'https://forms.plumsail.com/webpart/1.0.7.1/form-web-part-bundle_af069d4c0c8795d42aa9025e3d5db770.js' for resource 'form-web-part-bundle' in component '4acb6c4d-dd7a-4e34-8f51-d589e590a4d2' (FormWebPart). The file was not found in the server.
***CALLSTACK:
Error
at t (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-10-11.004/sp-pages-assembly_en-gb_9af577ba0006ae006424b11d2becdcb9.js:4:53343)
at t (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-10-11.004/sp-pages-assembly_en-gb_9af577ba0006ae006424b11d2becdcb9.js:20:48978)
at e.buildErrorWithVerboseLog (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-10-11.004/sp-pages-assembly_en-gb_9af577ba0006ae006424b11d2becdcb9.js:20:58671)
at e.buildLoadComponentError (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-10-11.004/sp-pages-assembly_en-gb_9af577ba0006ae006424b11d2becdcb9.js:20:54696)
at Anonymous function (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-10-11.004/sp-pages-assembly_en-gb_9af577ba0006ae006424b11d2becdcb9.js:20:45190)

Please help what should I do?

2

Hello @noorshahida88,

Plumsail Forms were not available due to the infrastructural issue of Azure platform. Please clean the browser cache and try to open the form.

We apologize for that outage. We're working on increasing availability by adding extra servers in other cloud platforms to be sure that our services will be available even if Azure goes down.

Please let me know if you need assistance.

3

Noted. All my forms are available again after I clear the browser cache. Thanks.

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