Hi,
is it possible to change the default "Save as" Status from "Pending" into "In Progress"?
For us in most cases the first answer from our side does not imply an answer from the customer. So after the latest Update they aways have to go into the dropdown. It would be easier and faster if I can change the default to "Save as In progress".
Hello,
Unfortunately, that is not supported for now. But we added it to our backlog and maybe implement it in future.
Okay, then it's because of the new interface.
I hope that in the next update it's possible to change, I am surprised that this hasn't been requested by other users.
I would also prefer to have it default to "Save as In progress" instead of "Save as Pending".
Or to have the option to select which status is the default.
The requested feature is available in the latest HelpDesk version (2.1.25). You can set as default either a current status or a specific one. In the latter case, you need to specify the internal name of the status in lower case with spaces if there are any. To set the default status, edit the ticket form and set a ‘default-status’ attribute of a ‘save-as’ element.
<save-as default-status="current"/>
or
<save-as default-status="in progress"/>
