Change of Plumsail User Account Email Address and Password

1

Hello Plumsail Team,

I have a question and it is important. My boss wants to change his Plumsail email account to my email address, we have tried to do it as instructed on the website but when we tried to change the password we received an error.

Attached is the screenshot of the password error.
Image 1

Thank you,

Kathleene Brioso

2

Hello Kathleene! Thank you for pointing the bug, I have reproduced it and informed developers about the issue. I will notify you when it is resolved.

3

At the moment, the fix is prepared and will be published soon.

4

The issue is fixed, please check (you may need to clear the browser cache).

5

Hello Evgeniy,

Good evening

Thank you so much for the quick response. I will inform my boss and will let you know the results.

Again Thank you,

Kathleene Brioso

1 Like
6

Hello Evgeniy,

Good evening

My boss have tried to change the account details but the situation was, He used his Microsoft Email in Plumsail to login. In that case if he wants to change plumsail password he would have to change his microsoft password which is not suitable for him since he wants his microsoft password and plumsail password to be different for better security reason. So please advise what is the best thing to do in this regard.

Thank you,

Kathleene Brioso

7

Please ask the boss to log out and restore the "forgotten" password:
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