"Create DOCX document from template" connector timing out

Documents
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Since early this morning, about 4 hours ago, we've been having issues with our "Create DOCX document from template" Logic App connector. On approximately a quarter of the calls being made to Plumsail, we are receiving a timeout with no error message. Retries are set up on the connector, but any additional retries made also time out. Last Thursday we had a similar issue with a different connector, the "Convert DOCX to PDF" connector, although in that case we did at least receive an error message: "JobID ___ was not found. Attempt limit exceeded. Something went wrong. Please let us know at support@plumsail.com". Are these issues being worked on? This is causing a major disruption to our production workflow and I would appreciate a quick response.

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2

This issue still persists. We have many open tickets., Is there any update on a resolution to this issue?

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I found an instance from today where we did get an error message back. It's the same as the one from last Thursday, a 404 with the message "JobID ___ was not found. Attempt limit exceeded. Something went wrong. Please let us know at support@plumsail.com". We're still losing a quarter of our requests, please provide an update as soon as possible.

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4

We are still failing 1/4 of all requests and have not heard back from plumsail support team. Please contact us with an update on this issue.

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5

Hello! any updates on this issue? Even just a simple reply to update or report any progress that has been done in the past 2 days on this? Thank you so much!

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6

The silence is making us uncomfortable considering the dependency that we have on this service to run efficiently.

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7

We are having the same issue with create XLSX document connector via Azure logic app.

I agree with the people above, the lack of responsiveness and sense of urgency is really concerning.

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8

It appears the issue has been resolved somehow. We have received ZERO communication from plumsail on the issue. We find this lack of response from extremely concerning and will weigh heavily in our decision of whether or not to use this service long term.

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9

Hello,

Please accept our apology for the issue!

The service is currently available, and our team is researching the root cause. If you still have any issues with the actions, please contact us at support@plumsail.com

Best regards,
Petr
Plumsail team