Documents timing out, failing to generate

Documents
1

Hello,

We’re currently experiencing an issue where many of our documents are failing to generate due to timeout errors. We haven’t changed anything in our inputs recently, the issue began occurring several hours ago. This outage is a major disruption to our business, are there any ongoing investigations into this? I’ve opened a ticket with more information but haven’t yet received any information about the cause or timeline for a fix. The ticket number is #SP48658, thanks.

2

Hi @jquerido,

I apologize for the trouble this caused. Our team has already resolved the issue and is keeping a close eye on the document processes to make sure everything runs smoothly.

As I mentioned to your colleague, we're also investigating the root cause to prevent this from happening again.

If anything else comes up, or if you have any questions, please feel free to reach out.

Best regards,
Milagros
Plumsail team