Hi,
We are experiencing some kind email conflicts on our ticketing system. When a ticket is created from an email or from a Form on a portal, the ticket goes to two email addresses, both the one configured for the system (Customer service) and another one that is not (Tech Support). we are sending email to 3da12ea7@hd.plumsail.com and is still been forwarded to our Tech Support, however Tech Support is not configured on this system. any idea why this is happening please?
Regards
Ndy
Most likely, you have a trigger that notifies Tech Support about newly created ticket. Please check this box in all your triggers.
Then send test E-mail to the auto-generated Plumsail address. Provide me with EML file of the message and screenshot of the ticket history which was created by the message (but please wait while Tech Support has received another message in this case).
Thanks for your prompt response always.
we were able to figure that out in one of the logs that tech support was added as an agent.
Regards
Ndy