Hi there, again!
So we got our on-premises HelpDesk setup and running. Now we are having a very interesting problem:
When an email from a customer comes in (say, to a group email the helpdesk email account is a member of, like Triage) as a cc to that address, the group email gets added as a cc to the ticket. Expected behavior, except..
When one of the notifications triggers, it sends email to the requester and the CCs on the ticket. Which the helpdesk system seems to interpret as a comment being added, firing another notification, which gets CCd to the group the helpdesk is a part of, which is interpreted as a comment being added, and so on.
HUNDREDS of self-replies to each ticket.
How do I stop this programmatically?