I am getting an error message about websockets

Documents
1

I am getting the following error message when I try to edit a template, and am not sure how to trouble shoot

" Websocket connection must be established prior to initializing the editing session"

2

Hello @LeahM.AHE ,

I'm sorry you're experiencing this issue.

Could you please send us the console logs and a HAR file so we can investigate?

To collect them:

  1. Open the browser console (F12 or right click → Inspect),
  2. Once it is loaded, reproduce the issue
  3. Export the console log (Console → Right click → Save as)
  4. Export network data (Network → Export HAR)

Please send both files to support@plumsail.com and include a reference to this community post.

Additionally, please specify whether you're using the Modern or Classic engine.

Best regards,
Aleksandra
Plumsail team