Image copy & paste from Outlook

HelpDesk Microsoft 365 version
1

Hi again,

I got an information from my users that it seems not be possible to paste an image from the installed Outlook application to the HelpDesk form.
When they copy a random picture from a received e-mail and copy it into the Answer they get this view:

image
image995×428 7.78 KB

Is that a known issue?
Are we doing something wrong with the locally installed Outlook?

This is also quite strange, because when the image is saved (e.g. on desktop) and then copied (CTRL +C & CTRL + V) then it works.
Also the "empty window" seems to be the same size as the expected image.

2

Hello Torsten! I reproduced the issue and will consult with developers regarding this.

3

Thanks!
Just let me know if you have any updates.

4

Alright, Torsten. For now, one of the developers is actively working on this. Once there is any result (positive or negative), I will inform you.

5

We released the fix of this bug, please clear the browser cache and check whether it is resolved for you.