Hi,
I'm experiencing some inconsistency around how the org chart is displaying when a page in which the org chart web part is added to loads. I'm using a SharePoint list as the source for the org chart, and displaying the organisational structure based on department.
Hi @a.cox - unfortunately we are already using the 'Top to bottom compact' option as the default layout. For each secondary node we have also set this to be 'stacked orientation' so not sure why it still displays as 'horizontal orientation'. Clearing the cache has no effect either.
One thing I have noticed, if I refresh the page, it loads correctly.
Quite frustrating though as it should appear correctly on page load.
Not sure if there is anything I can try to fix this?
Just to add, that my current workaround is to add some JavaScript into the 'Custom JavaScript' box that refreshes the entire page.
It's not ideal, but I can't think of another option.
If someone at Plumsail (or elsewhere) can provide me with some custom JavaScript that only refreshes/reloads the actual Org Chart web part that would be great!
Please check that your local settings do not override the default layout. You can do this by clicking on the button with the three boxes in the upper right corner. Try setting the Compact layout here too and see if that helps:
Could you check the console (F12 → Console) for errors when the Org Chart is being loaded? If you find any, please share a screenshot of them here, or send it to us at support@plumsail.com with a reference to this post.