Initial tab for ribbon is null or undefined

jaitsujin · November 30, 2018, 2:40am

I'm getting the following when editing a ticket.

image1634×159 13.2 KB

Everything seems to be working, but I'm not sure if this affects anything else.

Any ideas on how to get this fixed?

Anna · February 25, 2019, 2:23pm

Please, try to upgrade HelpDesk to the latest version. If the issue persists please let us know what version of IE you are using.

Anna Dorokhova
Plumsail Team

jaitsujin · February 26, 2019, 11:34pm

Hi. I believe I am currently on the latest version.

Is there a way to check for updates?

I’m on IE version 11.967

Anna · February 27, 2019, 10:17pm

Hi @jaitsujin,

Yes, 1.3.10 is the latest version.

I could not reproduce the issue in IE11. Could you please install a new HelpDesk instance and check if the issue occurs there as well? It will help to understand whether the issue is related to incompatibilities with some custom scripts or it’s a more general one.

Anna Dorokhova
Plumsail Team