Installed Dev Licences but still showing Trial


We installed a trial version of the On Premise Org Chart, and subsequently bought developer licences for our WFEs. The licences have been added to the Root folder of each web application, in each WFE, however I still see ‘Trial version will expire in 15 days’ ob the charts.

I have tried clearing cache, doing an iis reset, a server restart and even tried completely reinstalling the org chart however it’s still there. Is this because it is the dev environment?

Many Thanks,

Hello @astokes,

Thank you for contacting us.

Could you please let me know if the expiration message changes counting the days down? Or does it keep showing information about 15 days?

Could you also please send us a screenshot of the folder where you placed the license file? You may send it to [email protected] if you prefer do not publish it here.

Thank you,

Best Regards
Anna Dorokhova
Plumsail Team

Hi @Anna

It is consistently showing 15 days, installed 19 days ago :smiley:

I will email some screenshots across shortly.