Our users (customers) who are sending emails in to get tickets created will send their emails to different email addresses based on the type of support request being made (i.e.: infrastructure@ or software@ or hardware@, and so on), and I was wondering if there's a way to create a trigger that will put a text tag on the ticket with what email address that initial email was sent to.
Is that possible or do I have to learn Microsoft Flow to make that happen?