When we go into our list settings on one of the lists in our helpdesk it gives us the below error.
We have an active annual license that was purchased on 4/7/2021. We have 3 instances of the helpdesk and only 1 of the 3 show license expired.
Hello! Please try to clear the browser cache and check whether the issue persists. If it does, please share the instances' URLs and specify which one shows the notification. You can provide the data through private message here, in the community, or raise a new ticket with a reference to this topic (support@plumsail.com).
We have these 2 instances:
https://hirschbach.sharepoint.com/sites/hirschbachServices-IT
https://hirschbach.sharepoint.com/sites/hirschbachServices-OPS
The https://hirschbach.sharepoint.com/sites/hirschbachServices-IT is still showing the error.
Thank you for the provided information. I have contacted developers on this and will keep you posted.
We don't have the problem instance in our database, perhaps, you changed its URL. Could you specify what URL it has earlier?
I did finally get an answer as of what previous URL was. They said it was https://hirschbach.sharepoint.com/sites/hirschbachServices
Please clear the browser cache and check whether the issue persists.
That fixed it thank you!