Most of the time, when I first load up the Plumsail org chart for the day, it won't load and it will give me an error message:
[SPLoaderError.loadComponentError]:
***Failed to load component "cae5c212-228e-4fad-816a-ae735c1a7161" (PlumsailOrgChartWebPart). Original error: ***Failed to load URL 'https://wf-services.plumsail.com/OrgChart/v3/Handlers/Loader/v3/plumsail-org-chart-bundle.js' for resource 'plumsail-org-chart-bundle' in component 'cae5c212-228e-4fad-816a-ae735c1a7161' (PlumsailOrgChartWebPart). There was a network problem. This may be a problem with a HTTPS certificate. Make sure you have the right certificate.
***INNERERROR:
***Failed to load URL 'https://wf-services.plumsail.com/OrgChart/v3/Handlers/Loader/v3/plumsail-org-chart-bundle.js' for resource 'plumsail-org-chart-bundle' in component 'cae5c212-228e-4fad-816a-ae735c1a7161' (PlumsailOrgChartWebPart). There was a network problem. This may be a problem with a HTTPS certificate. Make sure you have the right certificate.
***CALLSTACK:
Error
at t [as constructor] (https://spoprod-a.akamaihd.net/files/sp-client/sp-classic-page-assembly_en-us_dd211a1d66de144a945f5f5733d2ffa0.js:3:53614)
at new t (https://spoprod-a.akamaihd.net/files/sp-client/sp-classic-page-assembly_en-us_dd211a1d66de144a945f5f5733d2ffa0.js:18:101858)
at Function.e.buildErrorWithVerboseLog (https://spoprod-a.akamaihd.net/files/sp-client/sp-classic-page-assembly_en-us_dd211a1d66de144a945f5f5733d2ffa0.js:18:111549)
at Function.e.buildLoadComponentError (https://spoprod-a.akamaihd.net/files/sp-client/sp-classic-page-assembly_en-us_dd211a1d66de144a945f5f5733d2ffa0.js:18:107580)
at https://spoprod-a.akamaihd.net/files/sp-client/sp-classic-page-assembly_en-us_dd211a1d66de144a945f5f5733d2ffa0.js:18:98072
Afterwards, if I reload the page, the org chart will load up just fine, but this issue repeats every morning when I open up the org chart. It also occurs when I first load up the org chart in an incognito window. I have tried this with multiple test accounts with a variety of different permission levels. Is there a way for the app not to error out the first time loading and needing a reload to properly load?