Org Chart not functioning - Anyone else

Org Chart
1

Users are receiving following error when accessing Org Chart

Something went wrong
If the problem persists, contact the site administrator and give them the information in Technical Details.
TECHNICAL DETAILS
[SPLoaderError.loadComponentError]:
***Failed to load component “cae5c212-228e-4fad-816a-ae735c1a7161” (PlumsailOrgChartWebPart).
Original error: ***Failed to load URL ‘https://wf-services.plumsail.com/OrgChart/v3/Handlers/Loader/plumsail-org-chart.bundle_de4e6052ec025ec20b7c9098e9f4a901.js’ for resource ‘plumsail-org-chart.bundle’ in component ‘cae5c212-228e-4fad-816a-ae735c1a7161’ (PlumsailOrgChartWebPart). There was a network problem.
This may be a problem with a HTTPS certificate. Make sure you have the right certificate.

***INNERERROR:
***Failed to load URL ‘https://wf-services.plumsail.com/OrgChart/v3/Handlers/Loader/plumsail-org-chart.bundle_de4e6052ec025ec20b7c9098e9f4a901.js’ for resource ‘plumsail-org-chart.bundle’ in component ‘cae5c212-228e-4fad-816a-ae735c1a7161’ (PlumsailOrgChartWebPart). There was a network problem.
This may be a problem with a HTTPS certificate. Make sure you have the right certificate.
***CALLSTACK:
Error
at t [as constructor] (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-02-08.010/sp-classic-page-assembly_en-us_3909599d6a3078a2c1ef2740f112c703.js:187:16049)
at new t (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-02-08.010/sp-classic-page-assembly_en-us_3909599d6a3078a2c1ef2740f112c703.js:867:21052)
at Function.e.buildErrorWithVerboseLog (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-02-08.010/sp-classic-page-assembly_en-us_3909599d6a3078a2c1ef2740f112c703.js:867:16214)
at Function.e.buildLoadComponentError (https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-02-08.010/sp-classic-page-assembly_en-us_3909599d6a3078a2c1ef2740f112c703.js:867:12245)
at https://spoprod-a.akamaihd.net/files/sp-client-prod_2019-02-08.010/sp-classic-page-assembly_en-us_3909599d6a3078a2c1ef2740f112c703.js:867:59393

1 Like
2

Issue was due to very old version, upgraded and problem resolved.

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3

We are seeing the same issue. Would you let me know which version you upgraded from and to?

4

I was at version 3.1.9 and upgraded to the latest of 3.2.11.0

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5

Where did you obtain the download for your upgrade, or was there another method you used to perform your upgrade? I don’t see it in the SharePoint store or on the vendor website? Appreciate any help you can provide.

6

Yes unfortunately its not clear, but I eventually found the page I needed.
Here’s the full instructions link https://plumsail.com/sharepoint-orgchart/docs/orgchart-installation-office-365-v3/
Here’s the link to the download
https://plumsail.com/sharepoint-orgchart/download/

You go to your app catalog in the SharePoint admin settings and you upload it. It will upgrade/replace your current version.

1 Like
7

Hi everyone,

@turtlgal thank you for your assistance!

We had an issue with backward compatibility after recent update of Org Chart. Now everything has to work including old versions.

Please let me know if the issue persists.