Hello, we have an issue where direct reports will disappear from an org chart once we deactivate or remove manager from our AD. My initial thought would be that AD would know to move these direct reports to the higher tier, but it doesn't.
Org Chart does not control Azure AD, but depends on it, so if the connection between direct reports and the manager is lost, it is lost in Org Chart as well.
Could you please clarify what you mean by sync? Do you update the manager for direct reports in Active Directory and it is not reflected in Org Chart?
As Org Chart cannot affect Azure AD, the best we can do is replace an employee box with a vacancy in case it's blocked in Azure. However, if the user is deleted, their box will not be switched to a vacancy.