Permission management can't resolve username

Workflow Actions Pack Microsoft 365 version
1

I am trying to use Action Pack to manage item level permission on a document library on a new SharePoint Online environment.

All attempts to run Grant action returns error message: Exception: Can’t resolve the username

Example:
Action: Grant Edit permission on item Current Item:ID in list Workflow Context:List Name to user or group geir.mathisen@skill.no
Terminates with: Exception: Can’t resolve the username: geir.mathisen@skill.no

But the email address is a valid user, and works perfectly if I try to grant access using the SharePoint standard interface.

If I run the same action, but granting access to an existing SharePoint access group, it works fine.

Any idea what might be causing the WF action to not like this?
Thanks

2

Hello Geir,

I see that you use username geir.mathiesen@skill.no, could you please clarify it is external user or your domain has been configured with support AD FS?

3

I am logging on to customers O365 environment using my company O365 account.
I guess that means the domains are federated (but this is not my area of expertise).
Geir

4

We seem to have resolved this situation.
It seems to be caused by the fact that WF actions were running in context of a userid external to customers AD.
When running with a AD defined userid names are resolved as expected.
Case closed.

5

Geir,

Thank for sharing your experiences, I’m really appreciate it.