PLUMSAIL DOWN - STATUS 400

1

Hello everyone, I’m facing a problem with plumsail that is affecting my service.

There are details below. Anyone in the same boat?

{
  "request": {
    "url": null,
    "traceId": "0HNFLA2E7TI4P6a899f1b"
  },
  "error": {
    "code": "ApplicationResultException",
    "message": "The operation has taken longer than allowed.",
    "date": "2025-09-17T00:57:19.3654859Z"
  }
}
2

Hello @erikrb,

No, our services are up and running. What product are you using?

3

Hi,

I had a user report an issue today when trying to submit a public web form. They eventually got it submitted after a number of attempts. The timestamp might help. The user tried wifi connection and they had 4G connection which was also failing.

image
image906×750 63.9 KB

4

Hello @erikrb @David_Conroy,

This was a temporary delay in responses due to a high volume of requests to our API.

Our engineering team is currently investigating the root cause and is working on a long-term solution to prevent a recurrence.