Could you please contact us at support@plumsail.com to further investigate this problem? Please include a reference to this community thread in your email.
Hey, I'm facing the same issue; I just didn't check the Developer Tools.
Just to contextualize: first, I made a simple org chart with only names and positions, and it worked just fine. Now, I’ve created a more complete version with images and hyperlinks to PDF documents. I thought it wasn't working because of that, so I decided to remake the simple version, but now it won’t work either—it just stays on the same screen, like Jennifer's problem.