Print PDF, stays generating pdf but never generates PDF?

Hi! Hopefully someone can help me with this. It seems that when I try to generated the Org Chart as a PDF it just stays


and never generates anything.

i do see that in the Developer tools i get;
image

what can i do to successfully generate the PDF report?

Hi @Jeniffer_Rivera,

That's an interesting error. I've passed it on to the developers but they're still looking into it. I'll keep you posted on any updates.

Hi @Jeniffer_Rivera,

Could you please contact us at support@plumsail.com to further investigate this problem? Please include a reference to this community thread in your email.

Hey, I'm facing the same issue; I just didn't check the Developer Tools.

Just to contextualize: first, I made a simple org chart with only names and positions, and it worked just fine. Now, I’ve created a more complete version with images and hyperlinks to PDF documents. I thought it wasn't working because of that, so I decided to remake the simple version, but now it won’t work either—it just stays on the same screen, like Jennifer's problem.

Did you guys come up with any solution?