Registration Lost after Restoring VM


#1

What is the process for restoring an active license. When our web front end was moved to a new HV host all Plumsail applications became trial versions.


#2

Dear @keith_lucier,
If this happens for any reason, please, contact us at [email protected] and we’ll help you recover all your licenses


#3

Thank you - I have sir, already sent 2-3 messages, along with proof of purchase etc. Will re-send now. Thank you


#4

Sorry correction I was sending these messages to [email protected] Apologize for that.


#5

Dev license’s have been ordered and paid for. Order #74225616 No response and no license keys as of yet. Forwarded Hardware ID’s to sales. Nothing in spam filter. Can you please assist?


#6

Dear @keith_lucier,
I apologize if I am wrong, but I was under the impression from our Sales department that the licenses have been emailed to you, and have reached you, after first appearing in Spam. Is that incorrect? If so, please, email me at [email protected] and I’ll personally resolve this matter for you.

All the best,
Nikita