Saving a ticket shouldn't always require a comment

Since the update, all tickets now require a comment to be added to enable them to be saved. This doesn't work for us, as often tickets will get re-assigned between groups who have already chatted so adding another comment is a step that isn't needed.

Can we make it so the validation of having to have a comment to save a ticket is bypassed?

Hello Adrian! You can save updated properties without adding a comment with this button:

Can we customise that 'Save' button to assign to a different status though? The issue we have is that we have different statuses for tickets and it could move from one to the other without a comment. Or would be it best to have people update the status field directly and then 'save'?

In this case you need to update the 'Status' field directly and then save the ticket.