What's the best way to share a ticket with another user? From what I gather, adding them to the CC field and then adding a note is one way. They would then get an email notification and see the entire chain.
Any other way?
Any way to get CC'd tickets to show up on the widget?
Hello Clint!
If you mean sending a notification only to the newly added contact without adding a reply, that is possible only through a Power Automate flow after comparing the current and previous version of the CC field. Do you need help in configuring such a flow?
As regards the widget, you can add a custom view to it:
