Spinning Wheel when opening Org Chart


#1

I was trying to amend the Box Template by putting more than 1 field container on 1 line and I ended up with a spinning wheel which I cannot get past (even if I refresh or clear/delete the browser cache).

The error message on the console is...

DOM7011: The code on this page disabled back and forward caching. For more information, see: http://go.microsoft.com/fwlink/?LinkID=291337
OrgChart.aspx
HTML1300: Navigation occurred.
OrgChart.aspx
calculatePushFooterResize
OrgChartManager loaded
SEC7115: :visited and :link styles can only differ by color. Some styles were not applied to :visited.
OrgChart.aspx
SCRIPT5007: Unable to get property 'getBoundingClientRect' of undefined or null reference
1.bundle.js (585,5447)
SCRIPT5007: Unable to get property 'getBoundingClientRect' of undefined or null reference
1.bundle.js (585,5447)
SCRIPT5007: Unable to get property 'getBoundingClientRect' of undefined or null reference
1.bundle.js (585,5447)
calculatePushFooterResize


#2

Hello @acoleman,

Please, open the browser console, find the div with the loading circle and change its CSS properties from display: block to display: none:

After that you should be able to get to the Settings icon and adjust the template.

Best Regards,
Anna Dorokhova
Plumsail Team


#3

Thank you Anna - that worked