Hi! I understand how Plumsail builds the Contacts list but we don’t want to wait until every AD user created his first ticket (if at all) and don’t want to manually add our AD users to the Contacts list.
Is there a way to synchronize AD with Contacts list or at least do a one-time import to have all AD users as Contacts (Members) in Plumsail?
Thank you!
Update:
Seems that I can use the API to create contacts like described here:
https://plumsail.com/docs/help-desk-o365/v1.x/API/flow-actions.html#create-a-contact
I’m thinking of doing an export of our AD with fields “Full name, Email, SPUser ID” in an Excel file, add columns for “Role, Other custom fields” and create a Flow looping through the Excel list and creating Contacts.
Does that make sense? SPUser ID is the only thing needed to get the connection from Contact to SP user?