I am having an issue with text in a PDF turning green when it is sent for signature. The text that turns green is random. We merge data into the PDF, works great, the document looks normal all black text. Once we send it out to get a signature, when it is opened for the user to sign, some of the text is turned green. I thought this might be when we were in trial mode, but we’ve purchase the subscription and even given the Flow New API keys and this issue still persists. Any help would be appreciated.
Hi @rniles68!
So we can better replicate and diagnose the error, could you tell us if you're using a service like DocuSign or Zoho Sign to send your documents for signing?
For more concrete support, you can also share your template and input data with us at support@plumsail.com, referencing this thread.
Best regards,
Milagros
Plumsail team
We are using Adobe Sign to send the documents off for signature.
I thought originally the green text was while we were in trial mode as a type of watermark, but it did not seem to correct itself once we subscribed.