After installing the trial and adding an agent. Some items do not load for this agent like the navigation bar at the top or the ticket details:
Hello! Please load the page in incognito mode, open developer tools (F12), switch to the ‘Network’ tab and reproduce the issue. Then export a HAR file:
Switch to the ‘Console’ tab, open the context menu of any record and save the logs:
Share the collected data at support@plumsail.com and refer to this topic in the message.