Hi,
Is it possible to switch off the smiley face ticket rating on our tickets?
Hello @Ndy,
To remove rating functionality from notifications please delete the following snippet from “Notification: Requester - Ticket resolved” trigger:
{{snippet:FeedbackLink}}
Anna Dorokhova
Plumsail Team
Hello Ana,
I opened the “Notification: Requester - Ticket resolved” trigger: to delete the snippet but the only one I saw there was {{snippet:TicketIdWidgetLink}}. should I delete this.
regards
Ndy