Trigger: Send mail to contacts


is there a way to trigger a mail other contacts than [CC], [Requester], [Single Contact], .....?

I have a lookup column (to contacts) where i store 3 values (contacs) where at a certain status i want top trigger a mail. For example [CC2].


Hi Daniel,
for now, we don't support complex tokens in email addresses. I'll redirect your request to our developers.
Please note that you can construct a Power Automate flow that will likely do what you want. HelpDesk has a Power Automate connector for that. Please elaborate a little bit more on how do you wish the trigger would work (should it be triggered on a new ticket creation or on every comment creation?) and some other required conditions, we'll come up with a more accurate advice on the flow.