We have an On Premise Sharepoint 2013 farm where we have installed a trial version of Plumsail Helpdesk.
- When creating a new ticket the usual form loads but when saving the item doesn't appear to show in my tickets or all tickets?
- If I create a new agent the new agent doesn't appear in the list.
- If I reply to an out the box ticket the updated reply doesn't show in the ticket?
In short I can't create new items to any of the helpdesk lists and it seems the forms fail?
I have tried uninstalling / re-installing the solution, creating a new site collection etc but get the same problems regardless, there are no errors in ULS, timer jobs all appear to be running fine and I am able to create new items in others lists in different site collections under the same webapp. Has anyone comes across this issue before?