Hello, we need support from Plumsail as soon as possible. We are unable to use Plumsail's services because every time we add uses, they are all used up within several minutes and we get the "not enough documents" error. We use the Plumsail Documents Logic App connector. We've run through 60,000+ document uses today, which we are definitely not seeing from the Logic App side. We have generated a fresh API key and we are seeing the same result on the brand new key. The dashboard is reporting only 1753 uses today, so we're not sure where those documents are going. Please advise ASAP, we use these documents in a production workflow and this is a huge issue for us.
We are too seeing this issue. I ran a report and have used 54 today, but the system thinks we burned through more than 900.
This is a major problem for us.
Exact same issue. I can see the Document spent counting up when I hit the refresh on my account page. yet when I look at the run history, I only see a couple
I work with jquerido above. The uses are climbing at a rate of about 25,000 PER HOUR! This is causing an major outage for us, which has a huge impact, but we're also worried about funding this bug. We tried buying several thousand additional uses which were just used up immediately (not by us). We can't keep using the credit card to add uses to buy our way out of this bug until you fix it. Please help!!!
From Plumsail at 2:26pm Eastern:
Please accept our apologies for the inconvenience this issue has caused. There was a bug introduced in a recent update of the Documents backend. Our developers have rolled out a fix for it, and the rate of documents spending should be back to normal. We have also added additional documents to your account.
I will keep you informed about our investigation of the issue.
Hello everyone,
This bug has certainly caused a disruption for all of you, for which we sincerely apologize. We have added more documents to all accounts whose documents count went into the negatives.
We are continuing our investigation. Our management is also in the loop about the issue. We are considering our next steps, which we will let you know about soon.
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@AntonKorotkikh thank you to you and the Plumsail team for getting this issue resolved quickly!
What about the accounts that didn't go into the negatives but still used up document counts?
We restored all balances to the state before the incident and added additional documents for the people who bought them.
I apologise for this incident we will improve our testing pipeline to catch bugs at an earlier stage.