We have an ACH set up on our account. Our approver failed to approve this month so it expired which lead to an outage for our drivers. I quickly paid for the month with a Credit Card and it shows we are on the plan but I am still getting the alert that The number of submissions has exceeded the limit. This is concerning and what is also concerning is when I look at billing now it shows that the account is set to use the credit card which I don't want I just wanted to get back up and running as quickly as possible. The billing is so disjointed and over complicated for Plumsail our Corporate office is starting to lose patience with it and asking me to find an alternative product. I do not want to do this and this month was our fault but in the past we have had many billing issues just to use ACH. Anyway...is there someone that can check on this so I can start receiving forms again?
I noticed that we finally are getting some submissions so maybe it is working again.