Web form Attachments not working in submissions - BlobNotFoundError


Seems like the Attachments field for Public Web Forms is not working properly as of today. Any attachments now give the below error if I try to open/download an attachment from the list of submissions.

Multiple forms are having this issue as of today and are no longer functioning as intended because of it. Can you investigate please. Let me know if there's anything I can do/questions you have.

I have also logged a better explained ticket with your support email [#SP35814]


Have the same issue since 12-02-24 at approx 14:00. Still a HUGE problem this morning.
Also reported to Support, but also no reply!

Hello @reubenb, @intranote-sa,

We encountered a critical bug in our system, and as a result, attachments for all submissions sent from 2/12/2024 7:30 AM (EST) to 2/13/2024 2:50 AM (EST) were not saved. Now the issue is resolved!

We understand how much this issue has impacted your workflow and deeply apologize for any inconvenience this may have caused. We are currently taking additional measures to prevent similar incidents in the future and thank you for your understanding and patience!