What did plumsail change? REST Api error and timeout

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I have a REST API setup to fill and download an excel file. With zero changes it stopped working - which i noticed on friday 8/1/25. I did some testing and it seems to be an issue on the plumsail side.

Anyone notice this?

Does plumsail have a status page that lets us know if API services are down?

1 Like
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Hi,

To help you better, could you please share if you are receiving any specific error messages?

You can also send your template and input data to support@plumsail.com and reference this conversation so we can investigate the issue for you.

Regarding the status of our services, you can check them on our status page.

Best regards,
Milagros
Plumsail team

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I did: HelpDesk widget code: cbHl1Eoc

4

Hi!

We experienced some delay in our processes yesterday, but we believe the issue has been solved. Could you please test your flow to confirm everything is now working as expected?

Best regards,
Milagros
Plumsail team

5

I looked at your Status Page and it said all systems were operational. Is there somewhere else I can check this? How long was it out?

I experienced failure on Friday as well. Were failures spread over multiple days?

operational
operational2532×1540 186 KB

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Hi,

We apologize for the trouble you experienced with our services.

Our team has corrected the issue, which was caused by server-level settings impacting the duration of your processes. This ultimately led to the timeouts you were seeing.

Everything should now be working as expected. Thank you for your patience, and please let me know if you have any further questions.

Best regards,
Milagros
Plumsail team

7

is it down again? same issue is happenig

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Hi!

We haven't received any other reports of this issue.

Is the problem happening with all of your processes, or is it limited to the conversion endpoints? Any details you can share will help us get to the bottom of this!

Best regards,
Milagros
Plumsail team

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We are currently experiencing server timeout

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Hi @jpland!

To help us investigate your issue, could you please provide more information? Details such as actions executed, templates, and input data would be very helpful.

Please share this information with support@plumsail.com and reference this conversation.

Best regards,
Milagros
Plumsail team