24/7 Bussines hours

HelpDesk
1

Hello.

the nature of our helpdesk is such, that SLA policies ignore all holidays, weekends and such. Basically “business hours” should be set to 24/7. When I try to configure business hours inside the settings, the closest I can get are to not put in any holidays, and make the work week from Mon-Sun, 00.00 (12AM) - 23:00 (11PM). I have changed our regional settings to reflect our hours, made the work week from mon-sun, and the first week day mon at 00:00 (12AM) in the site settings. Is it possible to have the working hours reflect the full 24/7, or will the 1 hour be lost in the SLA track timers for the “Next SLA in”?

Best regards, Žiga

2

Hello Žiga! I will discuss with developers whether we can implement such a schedule.

1 Like
3

Hello Žiga! Unfortunately, your configuration is the only possible option for now. We will implement the 24/7 schedule if there are more requests from users.

1 Like
4

I see. Thank you for the responses and effort put in. Will find some workaround with power automate