Add Subtickets or Link Tickets

HelpDesk Microsoft 365 version
1

Hello all,

Is it possible to link tickets or create subtickets? For example assigning multiple tasks/creating subtickets that need to be done in order to complete the main ticket? The main thing is onboarding and offboarding where to offboard someone, multiple things need to be done such as disabling their account and reseting/repurposing their devices etc.

Thanks,

2

Hello Brendan! I am sorry for the delay in replying to you: somehow the notification about the post was missed. Please check this topic, perhaps the suggested solution will work for you.

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3

Hi Evgeniy,

That works for what we wanted to do.

Thanks!

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