hi, i have a question for the search system wiithin office 365
if i click on “search tickets” and i enter for example a name of a customer, i know there is only 1 ticket there, but i have more results , since customer name is sometimes also in a reply
is it possible to have a search, that only searches on a column for example? like body/title/custom column
i want to have an unique link , we have a crm system, where i want to have a link to this helpdesk system
so if i want to know the tickets of that specific customer, i now have a static link there
example : https://xxx.sharepoint.com/sites/helpdesk/HD/pages/Tickets%20search.aspx?k=CUSTOMER&ql=1043
but this link is working, but it gives me too much info
thnx