I have an external partner IT company who provide a lot of desktop, network and voice support to our organisation, as well as others. They have a support desk e-mail obviously.
I would like to be able to set them up as an agent in my O365 helpdesk so that I can assign some tickets to them and they go to their (external) e-mail address.
thanks for the quick response, but unfortunately I don't get the option to do anything when I click on the Members group. All I see is the one Plumsail person who has helped me in the past, and I don't get any form to click to add members. No matter what I click I just get Vladimir's contact info. I am signed in with my admin credentials.