Assigned to field has a name attached but no email is triggerring

HelpDesk
1

in the Assignment trigger i noticed this error
10/17/2019, 10:55:26 AM started on ticket #290

Resolved condition values: {
"Ticket.AssignedTo.ID": ""
}
how can i fix this issue.

2

Hello, @rimhoff

I am sorry but I don't get what is the issue, could you clarify? As I understand, the trigger checks whether a ticket has an empty "AssignedTo" field. If it is true, it will be assigned to some agent specified in your trigger.