Is there a way when a new ticket comes in with a specific subject that I can split it out to two groups automatically?
Hello Chris! HelpDesk doesn't have such a feature, but you can use it in combination with Power Automate. Just create a flow that will be run on creating a new item in the "Tickets" list, then check whether the title contains the keyword. If a case meets the condition, create a ticket using HelpDesk action. You can fill most of the fields with the dynamic data from the trigger and add other ones.