Call Centre Integration


#1

Hi,

We are looking at alternatives to Zendesk/Freshdesk that work in the 365 environment. Plumsail looks great but we need something with a voice/calling integration. Does Plumsail have any integrations with VOIP providers?

Thanks,
Jordan


#2

Hi @ap_SR,

Cyrrently, we do not have any voice/calling integration, but we can add this functionality by request. Here is an example of the functionality we can implement. We can consider other ways of implementation as well.

If you are interested please just send your requirements at [email protected] and we will discuss the details.

Anna Dorokhova
Plumsail Team