Can I create cascaded lookup fields on new ticket entry page?
Let’s say the first dropdown list contains types of issues, Application/Hardware/Network.
The first dropdown list selection dictates the second dropdown list items.
• Application > Microsoft office/Skype/Word/Excel/Outlook/CRM/ERP … etc.
• Hardware > Phone/Laptop/Monitor/Copier/Input Device … etc.
• Network > LAN/Wi-fi … etc.
I am evaluating o365 version of Help Desk System.
Thanks.
I am copying the answer I sent you via the ticketing system here as well:
Yes, you can achieve this with help of Forms Designer and Cross-Site Lookup. Please, have a look at this article explaining how to use Cross-site Lookup with Forms Designer to build dependent columns and cascading dropdown.
Alternatively, if you do not want to use Cross-Site Lookup, you may create 4 separate columns, hide 3 of them and on the selection of one of the types of issues (Application/Hardware/Network) using jQuery show a column with the corresponding items.