Changing Ticket Subject to include Requester Name

[vistajeff (Jeff Clovis)]

Feel like this is an easy one, but can’t find appropriately documentation quickly enough. We want subject lines for new tickets to go all agents as:

Ticket Subject - Ticket ID - Ticket Requester

Right now it just shows Ticket Subject and Ticket ID

Thank you!

[kirill_sh (Kirill Shaklein)]

Hello, @vistajeff.

You can edit this settings in triggers. Please find the trigger which sends the notifications and add {{Ticket.Requester}} to the subject line:

Here's more information about triggers.

Best regards, Kirill Shaklein