Is there a way to close a ticket from your email inbox instead of opening HelpDesk?
Hello, @lauren.long
You could configure a trigger to solve the task.
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Create a trigger which will run on adding of a comment.
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In a condition block, check whether the comment is from the assignee of current ticket and it contains a certain keyword. In this example I use
*Solved*
as the one.
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Set a "Status" field value to "Solved."
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