Comment Trigger

I am trying to create a Trigger that populate a custom field when a comment is created. I am sending an email to the ticketing system with keywords such as Purchasing Department = Lead-Time

I want the The trigger to populate the ‘‘Lead-Time’’ on the custom field ‘‘Purchasing Department’’

Hello @Ndy,

Please, see an example of how to set a trigger to populate a custom filed below:

Best Regards,
Anna Dorokhova
Plumsail Team